Booking & Payment Terms
Price Quotes are valid for seven days. Invoices will be sent upon acceptance of price quotes and adjusted to suit the location and number of clients as confirmed by the client.
Accurate Booking Information
Clients must provide complete and accurate information about the nature of their booking. Services for a bride, groom or other person getting married—or services arranged as part of a wedding, elopement or wedding party—must be disclosed and booked as wedding services.
A wedding guest booking makeup independently, and who is not part of the couple’s official wedding-party preparations, may book a special-occasion service.
If a wedding service is booked or represented as a special occasion, the booking will be updated to the appropriate wedding service and pricing. Any outstanding difference must be paid before services commence. If the correct service cannot be accommodated, the booking may be cancelled in accordance with the applicable client-cancellation terms.
Special-Occasion* Bookings
A 50% deposit is required to secure your special-occasion booking. Your appointment is not confirmed until the deposit has been received.
The deposit is non-refundable if the booking is cancelled by the client, except where otherwise required under Australian Consumer Law. Special circumstances may be considered at Maria’s discretion—please contact Maria as soon as possible to discuss.
Wedding Bookings
A 50% deposit is required to secure your wedding date. Your booking is not confirmed until the deposit has been received.
The deposit includes a $200 booking fee, which is non-refundable if the booking is cancelled by the client.
If a wedding booking is cancelled within three months of the wedding date, the entire deposit is non-refundable, except where otherwise required under Australian Consumer Law. Special circumstances may be considered at Maria’s discretion—please contact Maria as soon as possible to discuss.
Terms Applying to All Bookings
Please notify Maria by email or text once your bank transfer has been completed. A screenshot or other confirmation of payment is welcome.
Changes to the date, location, timing or number of clients must be requested in writing and are subject to availability. Changes may affect the original quote. Additional services requested on the day cannot be guaranteed and will incur an additional charge.
Clients must be ready at their scheduled appointment time. Late arrivals, interruptions or delays outside Maria’s control may reduce the available application time. Services may need to be adjusted or omitted to avoid disrupting the remaining schedule. Fees will not be reduced when delays are caused by the client or another member of the booking party.
The client is responsible for providing safe and timely access to the location, along with a suitable workspace offering adequate lighting, seating and access to power. Any agreed travel, parking, toll, accommodation or venue-access expenses are payable by the client.
If Maria is unable to attend due to illness, an emergency or circumstances beyond her reasonable control, she will notify the client as soon as possible and make reasonable efforts to arrange a suitable replacement. Services that cannot be provided will be handled in accordance with the full Terms and Conditions and Australian Consumer Law.
Payment Details
Account Name: Maria Owen BSB: 067-105 Account Number: 10539299 Reference: Your surname and event type
Full Terms and Conditions are available at www.themakeupambulance.com.au.
Questions? Please email enquiries@themakeupambulance.com.au.
*Special occasion is classed as anything non-wedding related
